• Maintenance Building
    Beitbridge Border Post
    Matabeleland South, Zimbabwe
  • Suite 701B, The Point,
    76 Regent Road, Cape Town, 8005
  • +27218792528
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Frequently Asked Questions

Navigate through questions regarding access tickets, toll fee, payment process, entry into border post and more.

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If you have any enquiries, please enquire with a Zimborders employee
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Access Ticket

You will need to replace the ticket at the Zimborders counter in the terminal building. A ticket is paired with a vehicle license plate and/or vehicle VIN number, so you cannot use another ticket. Your vehicle license plate and/or vehicle VIN number will be verified through multiple checkpoints in the border.
You can scan your ticket to determine where you are in the process and which Government agency you still need to visit to process relevant documentation.
You will need to determine which agency needs to scan your ticket. A Zimborders employee can assist by doing a status check. You might have to go back to the terminal building to complete the process, alternatively if there is a glitch in the system a boom override will be performed. If the ticket is damaged and won’t scan, you will need to get a new ticket at the Zimborders counter inside the terminal building.
You can scan your ticket at the self-help kiosk in the terminal building or ask any Zimborders employee for assistance.
There is an LED screen overlooking the parking area which will call your vehicle out by registration number when it is ready to leave the parking area.

Toll Fee & Payment Process

The border access toll fee does not replace the gate pass. The gate pass fee is charged for using the bridge known as the “Bridge Fee” this fee will still be charged by ZINARA. The border access toll fee is in addition to the gate pass.
No. It is the cost for entering the border of Zimbabwe. The same fee is charged if you want to exit the border of Zimbabwe. It is a fee for a one way only.

Prepaid voucher – prepaid vouchers can be purchased through Korridor.
Credit card – local and non-local credit cards are accepted.
All vehicles using the freight facility can only pay in USD.
All other commercial vehicles have the choice of paying in ZAR or USD.
Foreign vehicles (vehicle/horse registered in country other than Zimbabwe excluding commercial vehicles) can only pay in ZAR/USD (not allowed to pay in ZIG).
Cash payment – cash payments are processed in the terminal building, you will need to queue to pay in the terminal building.
All vehicles using the freight facility can only pay in USD.
All other commercial vehicles have the choice of paying in ZAR or USD.
Foreign vehicles (vehicle/horse registered in country other than Zimbabwe excluding commercial vehicles) can only pay in ZAR/USD.
Eco cash – available for local vehicles excluding commercial vehicles.

Please ensure that your coupon is scanned at all the agencies – use the self help tablet inside the terminal building before proceeding to your vehicle.

To prevent any inconvenience, please ensure that you do not pay twice for the same vehicle especially if you operate a fleet as we have seen an increase in the number of instances where refunds are required.

Please ensure that you pay at the correct terminal – when travelling using the freight lane ensure that you do not buy coupons at light vehicle or the bus terminal. Please also ensure that you have the direction correct e.g. you will not be able to use a coupon that has been bought at the Southbound terminal when traveling North.

If by chance you have paid twice and you have more than one customer, kindly request a Zimborders Cashier Supervisor to perform a re-issue to a different vehicle’s VRN only if the coupon has not been used.

If by chance you have paid twice and a re-issue is not possible, kindly submit a refund request. Kindly note that refunds can take up to 14 days to process once all documentation and information that is required has been received.

Korridor is a third-party company that manages the prepaid voucher option for Zimborders. The company manages enroute expenses. Please contact them directly via korridor.com/contactus/
Please note Korridor only takes USD when purchasing prepaid vouchers.

Zimbabwean registered vehicles (excluding commercial vehicles) can pay in ZIG/ZAR/USD.
Yes, if you want to pay cash, mention it to the official at the entry gate who will then then issue you with a parking coupon. You will then have to present the parking coupon at the Zimborders counter in the terminal building.
Yes. VAT is required by law.
The border access fee is USD based and does not change when paying in USD. Payment in other currencies is exchanged at the daily rate (excluding weekends and public holidays) published by GOZ Reserve Bank. Please note that ZWL can only be paid by non-commercial Zimbabwean registered vehicles.
Yes, card facilities will be available in the terminal building.
The Zimborders Fee is charged for every vehicle crossing the border post. The replacement truck will have to enter, pay, and receive a new ticket. The new ticket will be used for further processing as the new horse.
It will show up on the system at any Government Agency and the vehicle won’t be able to leave the parking site. The System will call out a vehicle’s registration number on a screen overlooking the parking area only when all items have been paid and approved by all agencies.
The vehicle will be issued a parking coupon, if it does not reflect on the system the driver will have to query the payment in the terminal building at the Zimborders counter.

Entry Into Border Post

There are officials within the entry booths that can override entry booms, if necessary, with supervisor authentication. This process will be carefully audited.
If the vehicle has no registration plate, the vehicle papers need to be presented as proof of ownership. The vehicle papers will need to be handed to the entry gate cashier and the vehicle VIN number will be manually typed in by the entry gate cashier.
If the vehicle has a temporary registration plate the vehicle papers will need to be handed to the entry gate cashier and the vehicle temporary registration plate will be manually typed in by the entry gate cashier. Once a new registration plate has been issued, a re-issue will have to be performed on the paid access coupon to display the new VRN. This can be done inside the terminal building at the Zimborders counter by a Zimborders supervisor.
Yes. There is only one entry and one exit gate per lane per direction. Freight has its own entry and exit. There is space allocated for a vehicle to turn-around at the entry and exit gates if the vehicle is not allowed to proceed further.
Yes, there is a separate entry lane for abnormal trucks.
A runner can do pre-clearance at the bus and freight terminal, but the ticket will need to be scanned at every Government agency on the day the vehicle crosses the border as this is the process for the movement of the vehicle through the site. All loads through ZIMRA and other Government agencies can still be cleared online as it currently occurs.

Parking Area

Yes.

Vehicles that have completed all the processes will be made to leave the first parking area if their stay is prolonged after all clearances have been met. Vehicles staying in the parking area for 24 hours or longer will need to pay a separate parking fee.
The parking can accommodate 182 Trucks.
The site’s security is fully upgraded with CCTV and is controlled by the ZRP Agency.
If a vehicle is at the border for 24 hours or longer, a cost of USD 48 will be charged. Abnormal vehicles will pay USD 60.

General Operational

info@zimborders.com
The normal process will take place that was subject to this in the past by the VID agency. VID will deal with how such a vehicle will be handled or fined.
The process for empty vehicles will be the same as it was previously. Empty vehicles will still be required to pay the border access toll fee based on the classification of the vehicle.
Not currently
The site is equipped with failover generators that can cater for the full site as well as UPS power in all terminals to cater for the time until generation kicks in. The system can also function via mobile devices that have built in battery power as a failover.
Bypass routes from the exit of the parking area is 10m wide.
No. There is no current integration of the tolling and ZIMRA systems.
PLEASE BEWARE OF TOUTS
If you have any enquiries, please enquire with a Zimborders employee
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Zimborders aims to provide world class border facilities in Zimbabwe that optimize border efficiencies and revenue collection for Government.

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Address: Maintenance Building, Beitbridge Border Post, Matabeleland South, Zimbabwe
Tel: +2638677009183

Address: Suite 701B, The Point,
76 Regent Road, Cape Town, 8005
Tel: +27218792528

Email: info@zimborders.com

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